WHO DO I CONTACT WITH QUESTIONS?
Contact firstname.lastname@example.org with any questions. We will respond within 1 business day.
HOW MUCH DOES SHIPPING COST?
Standard shipping (2-4 days) is completely free, worldwide. You may upgrade to express shipping for an additional fee, calculated at checkout.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Domestic orders received by 2 pm PST ship the same day and usually arrive in three days. If you need it even faster, you may choose FedEx 2-Day Priority or Overnight shipping during checkout for an additional fee.
International orders ship via FedEx International Priority and usually arrive in 2-4 days.
HOW DO I MAKE A RETURN?
We offer a hassle-free, 30-day return period that begins when your order is delivered. Frames must be returned to us prior to when the 30-day period ends.
Every order is shipped with a return label inside for easy returns. Frames must be in like-new condition and contain all packaging to be eligible for a full refund.
Stuck? Email us at email@example.com for help with the return process.
HOW DO I EXCHANGE MY SUNGLASSES?
Exchanges are subject to the same 30-day return period outlined in our Return Policy. If you would like to exchange your sunglasses, please email us at firstname.lastname@example.org.
DO YOU SHIP INTERNATIONALLY?
Yes! We have customers all over the world and offer free international shipping (excluding duties & taxes). The price you see at checkout is the price you pay. There won't be any surprise fees when it arrives to you.
International shipments are usually delivered in 2-4 business days.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to the following countries outside of the United States:
Albania, Aruba, Australia, Austria, Bahrain, Barbados, Belgium, Bermuda, Brazil, Brunei, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Palestinian Territory, Philippines, Poland, Portugal, Qatar, Russia, Saint Lucia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom.
If your country is not listed above, we regret that we cannot ship to your locations due to new restrictions on international import/exports. We deeply apologize for this inconvenience and are working hard to find an alternative.
WHAT ARE IMPORT FEES?
Many countries levy duties and import taxes on products shipped from other countries. Unfortunately, these customs charges are entirely outside our control but will be calculated at checkout for your convenience.
WHAT IS YOUR INTERNATIONAL RETURN POLICY?
Due to the complexity of international customs, we are unable to facilitate international returns at this time. If you wish to assume responsibility for the cost and logistics of international shipping, kindly email email@example.com within 30 days of receipt to be eligible for a refund.